RO / EN

Terms & Conditions

1.Definitions

The general terms and conditions set out below shall apply to all sales of goods by IOPS and its partners through the online shop www.iops.ro to the Buyer and may be changed at any time by IOPS without prior notice.

Thus, the following terms shall mean:

Buyer – an individual/corporate or other legal entity issuing an Order.

Seller – IOPS, trading as INTERNATIONAL OVERSIZED PERMIT SERVICES SRL, with registered office in Bucharest, Sector 3, Spl. Unirii 197, Floor 6, Apt. 26, 030135, CUI 39349198, registration number at the Trade Register J40/315/2023.

Goods – any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer whereby the Seller agrees to deliver the Goods and the Buyer agrees to receive the Goods and make payment for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and rights in kind in copyright, database rights, design rights, design rights, patents, trademarks and domain name registrations for any of the above.

Website – the domain www.iops.ro and its subdomains.

2.Contractual Documents

By placing an Electronic Order on the website www.iops.ro, the Buyer agrees to the form of communication (e-mail, telephone) by which the Seller conducts its operations. The order will consist of the following documents:

The Order (together with clear indications on delivery and invoicing dates) and its specific conditions.

Terms and conditions

If the Seller confirms the Order, this implies full acceptance of the terms of the Order. Acceptance of the Order by the Seller shall be deemed completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring an acknowledgement of receipt from the Buyer. The Seller shall at no time consider an unconfirmed Order as having the value of a Contract.
Confirmation of the Order shall be made electronically (e-mail). The prices of the products in the order are valid for 3 working days from the date the order is registered. The general terms and conditions of sale shall form the basis of the Contract thus concluded.

3.Obligations of the Seller

  • The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods that meet the Buyer’s requirements and specifications expressed in the Order;
  • The information presented on the Seller’s websites is for information purposes only and may be changed by the Seller without prior notice. Product descriptions may be incomplete, but the Seller endeavours to present the most relevant information so that the product is used within the parameters for which it was purchased;

4.Intellectual and industrial property law

The User/Buyer understands the intellectual property rights and will not disclose to any third party or make public any of the information received from the Seller.

All designs, graphics and design elements appearing on the site, the name of the site as well as graphic marks are trademarks owned by IOPS and may not be taken, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphics and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of IOPS, to which IOPS reserves all rights obtained in this respect directly or indirectly through licenses for use and/or publication.

The User/Purchaser is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the foregoing Content in any context other than as originally intended by IOPS, include any of the Content outside of the Site, remove any of IOPS’s copyright notices from the Content, or participate in the transfer, sale, distribution of any material made by reproducing, modifying or displaying the Content, except with the express written consent of IOPS.

5.Rights to the content of the site

The entire content of the site and the graphic elements, including but not limited to these, i.e. all content in text format, as well as the technical sources of all present and future services and facilities – unless another owner is expressly mentioned – the sources of the pages as well as any other material, transmitted in any form by and to the Users (by direct viewing on the site, by newsletters, etc.) belong to IOPS.

The content of the site, regardless of the area in which it is located on the site and regardless of type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal use may only be made with the express prior written consent of IOPS. It is therefore prohibited to copy, take over, reproduce, publish, transmit, sell, distribute in part, in whole or in part, or modify the content of this site or any part thereof for purposes other than personal use, with the following exceptions:

(i) it is allowed to reproduce (on non-commercial sites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), it being mandatory to specify the source of the information taken, with a link, in the following form: (Source: site name – link to site content).

(ii) Links to the website www.iops.ro are allowed, and the source of the information must be specified after each link or at the end of the article, as follows: “Information provided courtesy of IOPS – link to site content)

Users agree to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners hold over/in connection with the www.iops.ro site.

IOPS reserves the right to take legal action against any person and/or entity that violates the above provisions in any way. Requests to use the content of the site for any purpose other than personal use may be made by e-mail to the address mail @ IOPS.ro, with the specification “To the attention of the agency”.

Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyright that a third person could invoke in connection with the materials and information transmitted in any way to the site, and persons who send in any way information or materials understand and accept that the violation in any way of this obligation can not engage in any way the liability of IOPS, but only the liability of the persons concerned.

IOPS may at any time carry out advertising campaigns and/or promotions in any section of the site, without this operation requiring the consent of the Users of the site. The spaces and size of advertising campaigns and promotions do not require the consent of the Users of the site and may be changed at any time without notice.

6.Limitation of liability of the site administrator

IOPS makes no representations or warranties, express or implied, as to the content of the Site or the content provided by its partners or Users of the Site. However, IOPS will use all reasonable efforts to ensure the accuracy and professional manner in which information is provided on the site, in order to gain and maintain Users’ confidence in the site. In this regard, IOPS will attempt to correct errors and omissions as soon as possible.

The site administrator does not offer any kind of guarantee for the content of the site and under no circumstances can it be held responsible for any loss or damage that may result from the use of any part/sequence/page of the site or from the impossibility of its use, regardless of its cause or from the erroneous interpretation of any provision of the site content.

The information provided through the site is provided in good faith, from sources that are deemed reliable. If any of the published articles or any other information falls under the copyright law, please contact us at daniel.eftene@iops.ro, so that we can take the necessary measures. Users should also be aware that the information provided may include inaccurate information (e.g. technical data or typing errors). The site administrator will take all necessary steps to correct these aspects as soon as possible.

Users understand and accept that IOPS does not guarantee:

that the information contained on the site is fully complete;

that the information entered by Users of the website is true and correct and does not assume responsibility for the way in which visitors use it;

that the information or services on the website will meet all the requirements of the Users, and that the Users assume full responsibility for any inappropriate use of the information or services;

for the results obtained by Users as a result of the use of the information or services available through the site the use of the information and services is made by Users at their own risk;

that the services available through the site will function constantly, uninterruptedly, without errors – in this respect, IOPS does not assume responsibility for any damage that Users may suffer due to temporary or defective functioning of the site or for the use of information obtained through the use of links on the site to other sites (their use is at the Users’ discretion).

Users also understand and accept that IOPS is not responsible for any inadvertence, errors or omissions in the information provided on the site by Users. Furthermore, Users understand and accept that IOPS is absolved of any liability for advertising messages posted on the site or through the services offered through the site, as well as for goods or services provided by the authors of these advertising messages. Users of the site expressly agree to hold IOPS harmless for any judicial or extrajudicial action arising from the misuse or fraudulent use of the site.

In cases of force majeure, IOPS and/or its operators, directors, employees, subsidiaries, affiliates and representatives are fully exonerated from any liability. Force majeure cases include, but are not limited to, malfunctions of IOPS’s technical equipment, non-functioning of the Internet connection, non-functioning of telephone connections, computer viruses, unauthorized access to the Site’s systems, operating errors, etc.

Users agree to protect and indemnify IOPS and/or its operators, officers, directors, employees, subsidiaries, affiliates and representatives from and against any and all claims, demands, actions, demands, losses, damages, costs (including, without limitation, attorneys’ fees), expenses, judgments, decisions, fines, settlements or other liabilities arising out of or in connection with any other action of Users in connection with the use of the Site or the services offered through the Site.

IOPS makes no warranties, either express or implied, regarding including, but not limited to, the operation of www.iops.ro, the information, content, materials or products on the site, and their fitness for a particular purpose. Users expressly agree that use of this site and application of the information is at their own risk.

7.User subscription to newsletters and alerts

Users of the site have the possibility to receive newsletters and alerts by e-mail, and there is the possibility that Users can opt out of receiving such notifications at any time, with a single click on the unsubscribe link from the newsletter/alert received on the e-mail explicitly entered at subscription.

Given the fact that access to the products offered through the site is through an active account, therefore based on a username and password, we recommend that Users do not disclose these elements to third parties, even if they claim to contact you from the site.

Also, in order to ensure a higher level of security, at the end of the visit to the site we recommend closing the browser window in which you have been working or clicking on “Sign out”/”Log off” on the visited page.

8.Cookie policy

A cookie is a text file containing small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie file sends information back to the site whenever you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies) which are only valid until you close your browser window. Cookies can be first-party cookies, which are set by the site you visit, or third-party cookies, which are set by a site other than the one you visit.

How does IOPS use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from page to page, to remember your preferences and generally to improve the user experience. The cookies we use on our sites may fall into the following categories:

  • Strictly necessary cookies:

These cookies are essential for you to be able to browse the site and use the services you have requested, such as accessing the secure areas of the site.

We use this type of cookie to administer user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party cookies and may be permanent or temporary. In short, our sites will not function properly without these cookies.

  • Cookies for performance:

These cookies collect information about how visitors use a site, such as which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

produce statistics about how our sites are used

measure the impact of our advertising campaigns.

These cookies may be permanent or temporary, host party or third party cookies. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.

  • Cookies for functionality:

These cookies allow a site to remember things you choose (such as your username, language or country) and provide enhanced, more personal options. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymised and they cannot record your browsing activities on other sites.

We use these cookies to:

  • remember if you have already benefited from a certain service
  • improve the overall experience across the site by remembering your preferences.
  • Advertising cookies:

These cookies are used to limit how many times you see an ad, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising across the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to advertising services provided on our site by third parties.

  • Social cookies:

these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content from www.iops.ro on those networks. IOPS.ro does not control these cookies, so for more information on how they work, please check the social networks’ pages.

How to manage & delete cookies

If you want to impose restrictions, block or delete cookies, you can do so by changing the settings of your web browser. Use of www.iops.ro without rejecting cookies or similar technologies denotes visitors’ consent to our use of such technologies and processing of information.

9.Invoicing and payments

Price, payment method and payment deadline are specified in the Order. The Seller shall issue the Buyer with an invoice for the Goods delivered, and the Buyer shall provide all the information required to issue the invoice in accordance with applicable law.

For the correct communication of the invoice related to the Order, the Buyer is obliged to update the data in his Account whenever necessary and to access the information and documents related to each Order in the Account.

By sending the Order, the Buyer agrees to receive the invoices also in electronic format via electronic mail to the e-mail address mentioned in his Account.

10.Responsibilities

  • The Seller undertakes to ship the Goods and Services by door-to-door courier to the Buyer.
  • The Seller shall be released from the risks and liabilities associated with the Goods and Services at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer’s representative.
  • The Seller shall ensure proper packaging of the Goods and Services and shall ensure the transmission of the accompanying documents.
  • The Seller shall not be liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss of the Goods. The Seller shall be liable in the event that its sub-contractors and/or partners of any kind involved in the performance of the Order fail to perform any of its contractual obligations.
  • The Seller does not assume responsibility for the descriptions of the products presented on the website. Images are shown on the site by way of example and the products delivered may differ from the images and descriptions displayed on the site in any way due to changes in features and design without prior notice. The seller reserves the right to supplement and modify any information on the site without prior notice.
  • The seller does not guarantee the availability in stock of the products displayed, and therefore shall have the right not to deliver part or all of an order if certain products are no longer in the current offer or are not available.
  • If prices or other product details have been displayed incorrectly, including due to incorrect entry in the database, the Seller reserves the right to cancel the delivery of the product in question and to notify the customer of the error as soon as possible, if delivery has not yet been made.
  • The Seller shall not be liable for any damage resulting from the non-functioning of the website or from the impossibility of accessing certain links published on the website.
  • The maximum amount of the Seller’s obligations towards any customer in the event of non-delivery or improper delivery is the amount of the sums received by the Seller from the customer.
  • The products sold on the site are intended for personal use and their resale is strictly prohibited, according to the Fiscal Code.

11.Delivery of products

Delivery is not free of charge and is made by express courier as described in the “Deliveries” section.

Our products are sometimes made to order, which makes the production and delivery time up to 14 working days from the day the order is processed.

Orders are processed as soon as possible after placing the order, between Monday – Friday 10:00-18:00. Orders placed outside office hours (Monday – Friday 10:00-18:00) or on weekends will be processed on the first working day. On holidays and during discount periods, delivery times may be extended.

If the package cannot be delivered (no reply from the recipient, wrong address, etc.), you will be contacted by telephone by the courier. If the recipient cannot be contacted, the parcel remains with the local courier for 7 days, after which it returns to the sender.

We are not liable for delayed shipments, loss, destruction, damage, non-delivery or mis-delivery of a shipment or part thereof if caused by, but not limited to, the following circumstances/circumstances beyond our control:

  • Road blockages (falling trees, rocks, chain collisions), landslides near the road;
  • bridge collapses, mountain tunnel blockages, derailment of trains near the road, natural blockages, unauthorised strikes, spontaneous regional riots, weather conditions unfavourable to the smooth running of the proposed route;
  • natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river spills, washouts, etc;
  • human causes: states of war, states of siege, forced state ownership, revolutions, popular uprisings, etc;
  • non-compliance with orders by suppliers and third parties.

12.Acceptance

Acceptance will be made when the Goods conform to the technical characteristics stated in the Order. If the Buyer discovers that the Goods delivered do not conform to the technical specifications, then the Seller shall bring the Goods into conformity. Also, for Goods sold and delivered by IOPS, the Buyer is entitled to return the Goods within 14 days.

13.Transfer of ownership

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (meaning delivery – signature of receipt of the transport document provided by the courier or signature of receipt on the invoice in the case of deliveries made by the Seller’s staff). In the case of delivery by courier, the courier is not authorised by the Seller to allow the Buyer to open the parcels prior to signing for delivery, but only after signing for delivery and payment of any consideration.

14.Returning products

The buyer may request the return of the products in the following situations:

Parcels show severe damage;

The products have been delivered / invoiced incorrectly. Delivery of products other than those requested must be reported immediately. The buyer may request its return for replacement, and if the product is no longer in stock, may opt for replacement or full refund. If the replacement with a higher value product is agreed, the difference will be paid, or if the value is lower, a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if any, are borne by the customer.

Products with manufacturing defects;

The Buyer shall have the right to notify the Seller in writing that it renounces the purchase, without penalty and without giving any reason, within 14 days of receipt of the product. Also, in accordance with Art. 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days of receipt of the product(s), without penalty and without giving any reason. In this case, the direct costs of returning the products shall be borne by the Buyer in accordance with the law.

The products must be returned in their original packaging, with the invoice attached, and show no signs of physical wear or damage.

Personalised products cannot be returned. Please note that these products are created to your specified configurations and therefore cannot be exchanged or returned.

If replacement with a higher value product is agreed, the Buyer will pay the difference, or if the value is lower, will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if any, shall be borne by the Buyer. If the products to be returned have damaged or incomplete packaging, signs of wear, scratches, dents, we reserve the right to decide to accept the return or to withhold an amount, which will be communicated after assessing the damage.

In the event of exercising the legal right to return the product, the refund of the value of the product will be made by bank transfer to the account indicated by the Buyer within 14 days of receipt of the returned product.

15.Processing of personal data

In order to ensure compliance with the right of users of the website to the protection of personal data, we have implemented specific protection measures, taking into account Romanian law as well as the requirements set out in Regulation (EU) 2017/679 – applicable throughout the European Union as of 25 May 2018 (“Regulation”).

Personal data is any information by which you can be identified, in particular by an identifier such as a name, an identification number, location data, an online identifier or one or more elements related to your physical, physiological, genetic, mental, economic, cultural or social identity.

Our company takes all necessary measures to ensure that your right to the protection of personal data is respected and these conditions are the notice required by Article 13 or 14 of the Regulation explaining why we collect your personal data, how we protect this data and what your rights are in relation to this data collection.

We encourage you to read the document carefully and ask us for any additional information or clarification you consider necessary regarding the content of this notice.

1) General considerations regarding your personal data

In accordance with Regulation (EU) 2017/679, IOPS will securely manage the personal data provided by Users only for the specified purposes. By the Terms and Conditions Users are informed that the personal data they provide will be processed for the purpose of the optimal provision by IOPS of internet services, services for the provision of goods and services, advertising, marketing and publicity services and statistical services.

IOPS performs the following processing operations: collecting, recording, organizing, storing, adapting, modifying, extracting, consulting, using and, in some cases, transmitting to third parties, on the exclusive and regulated basis of a commercial contract that ensures data security and confidentiality, as well as respect for the user’s rights, the personal data of Site Users in order to administer, maintain, improve and obtain information on the services it offers, as well as to prevent errors and leaks of information through its own IT network, violations of the law or contractual terms.

The personal data to be collected may be used, including through the automatic creation of profiles (for those Users who have given their explicit consent) and to customize to a greater degree the services offered to Users through the site as well as for marketing purposes. The automatic creation of profiles will not target the data of minors, their personal data will not be processed for this purpose.

Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, in order to benefit from the services and products offered through it. When registering on the site, the User is asked for certain personal data, such as first and last name, gender, date of birth, e-mail address, telephone number, profession, habits/preferences/behaviour and other personal information.

The user is solely responsible for all data provided when creating a user account on the site. To confirm the data and the account, the User will be notified at the e-mail address stated when creating the account. This confirmation e-mail is intended to stop fraudulent actions by some users who use other people’s e-mail addresses to create fictitious accounts. If you receive such a message, if you have not registered personally on the site, please send us an e-mail to daniel.eftene@iops.ro to delete the account in question within 3 working days. The e-mail will contain the current version of this Agreement in pdf format.

The User’s profile form contains fields that can be edited if you wish to modify or complete the data provided when creating the account.

The User is not obliged to provide these data, as they are necessary i) to keep track of the use of the site and ii) to provide the services through the site in optimal conditions, to inform the User about promotional campaigns, for advertising purposes, for personalized marketing and advertising actions and for the User’s access to additional facilities. The User’s refusal to provide the requested data will result in non-participation in promotional activities organised through the website and non-use of the additional facilities and services offered exclusively to Users with an account on this website.

The Website may also be used if the User decides not to create a profile by providing personal data, with the exceptions set out in the Cookie Policy (an integral part of this Contract).

In accordance with Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, the right to intervene on data, the right not to be subject to an individual decision and the right to take legal action. At the same time, Users have the right to object to the processing of personal data concerning them and to request deletion of the data.

In order to exercise these rights, Users may make a written request to this effect, which they shall send by e-mail to daniel.eftene@iops.ro with the specification “Request personal data”.

The Site undertakes not to send spam messages (commercial messages for which it does not have the User’s explicit prior consent) and to take all technical means available to ensure the security and confidentiality of User data.

The Site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who engage in proven fraudulent, defamatory activities or attack the security and confidentiality of information within the Site or the company operating the Site.

2) The personal data we collect, the grounds for collection and the purposes of collection

Within the framework of the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informational and promotional content to the user, following the completion, by the user, of personal data voluntarily, within the site, by accessing one or more of the sections: create account, update account, subscribe to newsletter, complete online questionnaire, complete online form, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for collecting personal data on the site may be the following:

-the data subject has consented to the processing of personal data for one or more specific purposes

-processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

-processing is necessary for compliance with a legal obligation incumbent on the controller.

-processing is necessary to protect the vital interests of the data subject or of another natural person

-processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

-processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where the interests or fundamental rights and freedoms of the data subject require the protection of personal data, in particular where the data subject is a child.

In the listings below we detail what personal data we collect and the basis, purpose and duration of its collection. Providing the data indicated below is not mandatory to view the Website, except for those concerning Cookies.

The data indicated is only necessary to provide specific services to Users who submit it.

Personal data we collect:

Name, first name, email address, phone number, geographic location data, mailing address, social media profiles link

Grounds for collecting these data: 1), 6)

The purposes of collecting personal data:

For providing access to content and responses to questions and requests submitted by the user online, for sending communications, offers and benefits consisting of access to services and products

Method and period of data collection:

Within the secure database, until the user explicitly wishes to delete it or until 10 years after the user’s last activity on the site. After 10 years, the data will be anonymised electronically.

Personal data we collect:

Cookies, timestamps (date and time of access), site browsing history

The grounds for collecting these data:

1), 6)

The purposes of collecting personal data:

To monitor site traffic and access history, to build content hierarchy and identify the most relevant content for the user.

Method and period of data collection:

Within the secure database, until the user explicitly wishes to delete it or until 10 years after the user’s last activity on the site. After 10 years, the data will be anonymised electronically.

3) How your personal data is stored, location, retention period

We will store your personal data for no longer than is necessary to fulfil the purposes for which the data is processed and, where we have a legal obligation to retain your personal data for a certain period of time, the retention period will be as prescribed by law. Depending on the specific situation, this period will vary, and may range from 1 day to 10 years.

For a better understanding of how and where your personal data will be kept and for exactly how long it will be kept in our records or systems, please refer to the table above.

In order to guarantee the user’s right to be protected with regard to the processing of personal data, we implement, for certain categories of data that are of a sensitive nature or are likely to affect rights in a significant way, special technical and organisational measures to protect these categories of personal data.

4) Users’ rights with regard to personal data and their exercise

In order to protect data to the highest standard, the user has a number of rights regulated by law, which we briefly present below, asking you not to hesitate to contact the person in charge of personal data protection in our Company for any further details, using the following contact details: daniel.eftene@iops.ro, Bucharest, Sector 3, Spl. Unirii 197, Floor 6, Apt. 26, 030135, telephone +40790 712 313.

  • Right of access

The user has the right to obtain access to his/her personal data that we process, as well as the right to obtain copies thereof. At the user’s request, the first such copy will be provided to you by us free of charge, and any additional copies you request may be subject to a fee corresponding to the effort required to extract and format for transmission. The copy of personal data may be provided to you in either electronic or physical format, depending on your request and the nature of the data requested. In order to request information about the personal data on the site, as well as to request the partial or total deletion of this data, it is necessary to address the request using the e-mail address daniel.eftene@iops.ro or to send a letter by post or courier to the IOPS head office.

The user also has the right to obtain any additional relevant information (such as the reason for processing personal data, the categories of personal data we collect, information on the processing and disclosure of such data and any other such information).

  • Right to rectify data

The user has the right to have any inaccuracies concerning his personal data processed by us rectified. He/she also has the right to obtain the completion of any personal data that is incomplete. Any user is encouraged to contact the website at daniel.eftene@iops.ro whenever they notice that there is an inaccuracy in their personal data or that their personal data processed by IOPS is incomplete.

  • Right to erasure of data

The user has the right to delete personal data. This right is not an absolute right, which means that the law establishes certain limitations on the exercise of this right (“right to be forgotten”).

  • The right to restrict data processing

The user has the right to obtain the restriction of the processing of his/her personal data that we collect and process, in particular if he/she disputes the accuracy of the data, if the processing of the data is unlawful or if the processing of such data is no longer required by law.

  • Right to object

The user has the right to object to the processing of personal data by us, in particular if the processing is carried out for marketing purposes or for reasons related to the user’s particular situation, in which case the user’s data must be anonymised as soon as possible after the objection is notified in the website’s database and the anonymisation must be confirmed to the user.

  • Right to withdraw consent

For personal data processed on the basis of consent, the user has the right to withdraw his/her consent at any time, just as easily as he/she gave it initially. Withdrawal of consent will not, however, affect the lawfulness of the data processing that we have carried out prior to the withdrawal of consent. The right to withdraw consent is not absolute, which means that there are cases where data will not be deleted as a result of withdrawal of consent (e.g. where personal data is used for the website to comply with a legal obligation). The application of the withdrawal of consent applies from the moment of its registration and the operation of the withdrawal of consent will be carried out within a maximum of 3 working days after registration.

  • The right to lodge a complaint with the competent authority

The user has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing with reference to matters concerning the processing of personal data by our Company.

  • Automated decision-making, including profiling and the right to request that decisions based on or significantly affecting automated data processing be made by individuals, not exclusively by computers

Personal data is collected and processed through an automated decision-making process in order to personalize information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent.

In these processes your data are protected by special security measures such as data encryption and advanced server-level database security.

You have the right to request a change in the way your personal data is processed automatically by requesting verification of the automated process by human intervention. For this purpose please contact us at daniel.eftene@iops.ro.

5) Exercise of rights

In order for you to exercise your rights as set out above, to ask us any questions regarding these rights or to seek clarification on any of the provisions of this notice, please contact us at any time using the contact information.

How to submit requests or complaints – contact person

In order to find out more information about personal data, about how data is collected, processed and protected, or to ask for any clarifications regarding what is mentioned in these Terms and Conditions any user may contact the company’s personal data protection officer at any time by sending an e-mail to daniel.eftene@iops.ro or by post to Bucharest, Sector 3, Spl. Unirii 197, Floor 6, Ap. 26, 030135.

Force majeure

Neither party shall be liable for non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

17.Applicable law

This contract is subject to Romanian law. Any disputes arising between IOPS and users/customers/buyers will be resolved amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

18. Special offers

IOPS has no ongoing special offer campaigns.

19. Modification of terms and conditions

IOPS has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notification and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, intervened at any time after the operation of the modification, and non-acceptance of any modification entails the obligation of the respective User to immediately stop accessing the website and/or the use in any way of the services offered through it.